Workplace investigations are commonly undertaken to successfully resolve a complaint or legal claim that has been made within a business.  There are many reasons why an investigation may become necessary, but some examples include the breach of an organisation’s rules or policies, illegal conduct, sexual harassment, bullying, discrimination, theft, fraud, fighting, drug usage, unfair dismissal, property damage or misuse of company goods.

All workplace investigations should be conducted carefully, confidentially, promptly and with discretion.  The aim of the investigation is to determine whether the alleged incidents actually occurred, and to identify and take account of any mitigating circumstances of the alleged incidents. 

Not all workplace investigations require a formal and comprehensive approach, depending on the nature of the complaint, and how quickly the complaint can be resolved.  However, if a formal investigation is required, it is usually recommended that an external workplace investigator is employed, as it is not appropriate or effective for this to be undertaken internally.  An external investigator will be able to generate findings from an impartial perspective, and without bias.

There is a recognised process that accompanies any workplace investigation, in which the workplace investigator will prepare and collect information, interview the relevant parties, make a finding, write a report and propose resolution activities.  Communication is paramount to the investigation, and feedback is required throughout the entire process. 

It is important to note that no matter how big or small the complaint is, businesses should take care to treat each case seriously, in a professional manner, and with respect.

The STOPline investigative team is highly effective and extremely experienced in the area of workplace investigations, with both STOPline Directors and staff having many years of hands-on experience and investigative oversight.  STOPline provides a FREE, no obligation discussion or meeting to help you address the critical issues of your investigation. 

For more information, please call Andrew McLeish on (03) 9882 4550, or email your concern and contact details to