Investigation Training

Our investigation training is delivered ‘in-house’ by experienced Investigators with a long and varied careers. We provide case studies, role plays and advise you on the current best-practice methodologies in undertaking inquiries and investigations. As a result of attending our training, your internal Investigators will become more confident and competent in undertaking and managing investigations using sound procedurally fair methodologies.

Our program is skills-focused, and attendance is recommended for both those seeking to build their foundation skills and those wishing to improve their whistleblower and investigation competencies.

We encourage participants to bring their own valuable experiences and knowledge to discuss during the training. Throughout the training, participants examine case studies and experience role plays and activities to further develop and adopt the learnings.

All participants receive a Learner Resource and all the necessary tools, tips and templates to make a start on their own library of knowledge.

Due to today’s environment, the training is delivered via online platforms including ‘Teams’ where people can participate from different locations and sites including their home.

Photo by Mario Gogh on Unsplash

Receiving a Complaint

This module is designed to provide an understanding in relation to how to deal with a complaint and it covers the following topics:

  • Explain what is required when receiving a complaint including:

    • The duty of care

    • The relevant legislation and overarching policies

    • Sources of complaints

    • Complainant care

    • How to manage real, potential or perceived conflicts of interest

    • Legal and professional privilege

    • FOI and the Privacy acts

  • Complete required tasks in the initial enquiry stage

  • Identify and update within the terms of reference

Investigation Planning

This module is all about understanding the practical advantages of investigation planning and includes how to:

  • Develop an investigation plan

    • Understand the steps required in an investigation

    • Time-frame considerations

    • How to ensure procedural fairness is applied

  • Develop and maintain an evidence matrix

    • Types of evidence

    • Maintain the integrity of the evidence

    • Standards of proof

  • Draft allegations

    • Understand the elements of the allegation

The Interview, Making Findings and the Report

This module looks at interviewing, reporting and the important steps that need to be taken prior to closing the matter. Topics include:

  • The requirements of each phase of the PEACE model

  • The selection of interview models appropriate to specific situations

  • Making and concluding findings

  • The Briginshaw Test

  • Identify components for effective reporting

  • Investigation outcomes

  • The investigation checklist

Contact Denise at denise@stopline.com.au or call 1300 30 45 50 for more information and to discuss your training requirements.